Digital damage compensation for childcare benefits parents
- Embedded Product Partner
- Clarity Sprint
- Functional requirements
- UX Design
- UI Design
- Validation Sprint
Translating a legally complex compensation framework into an application that parents can actually use.
At the start of the project, much of the policy still had to be translated into how it could even fit into an online portal at all. Along the way, a lot also changed due to new insights. That is why, throughout the process, I worked out many processes from the ground up. Within the portal, but also between systems. I did this through, among other things:
Based on this, I created user flows that served as the foundation for the design. Later in the trajectory, these steps returned whenever new requirements came from the political side.
I designed the complete first version of the portal in Figma, including prototyping and a component library. Using UX research & usability testing, I validated the solution with benefits parents and other stakeholders.
Iterative design was not a choice here but a necessity: every testing moment brought new insights. Designs brought new legal context. And the political landscape kept changing constantly. As the project progressed, and new requirements emerged from the political side, my design formed the basis for the new direction of the recovery operation: MijnHerstel. During this transition, I guided a team of four UX designers in designing a new version of MijnHerstel, where I largely laid the foundation myself and worked out the complex logic, based on earlier insights and feedback.
This project called for stakeholder management on multiple levels at the same time. I coordinated with development teams, legal experts, the Ministry of Finance, communication specialists, and external consultancy parties.
Within that broad web of multidisciplinary teams, it was my role to safeguard a consistent user experience that took into account the time pressure and the limitations of the technical implementation. Working Agile was a requirement here: continuously translating new requirements into workable features, planning, building, and testing.
MijnHerstel was launched on 2 December 2025 and is accessible to benefits parents. Through the portal, parents can report their additional damages, receive an assessment, and resubmit when needed. Parents can go through the route at their own pace, supported both personally and digitally. User feedback has been positive: a remarkable result for an application that carries so much legal and emotional complexity.
